If you followed our photo guidelines, then yes your photo is very likely good enough to use.

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either

We conduct a photo check for every new order we receive and will email you if we need a different one. But it's best to take matters in to your own hands and ensure you upload the best photo you have.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a replacement after we have informed you that the original photo may not result in quality canvas art, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Note that is is the customer's responsibility to provide a high quality photo and although we do review orders, it is not our responsibility to chase you for a better photo. Low quality photos will not result in a high spec design that we show on site. All examples on our website were produce using high quality photos.

We can print any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs! Our artists are incredibly talented and can work with any animal on earth.

Right now we only allow one pet per canvas. In the future we may add limited edition multiple-pet portrait styles.

Just pets.

No this normally doesn't effect the artwork. What we are looking for primarily is a clear photo of your pet head on. Think of it like a mugshot of your pet. The most important requirements are a clear photo with the entire head showing.

Please contact us directly at sales@pixelpaw.com and we will work with you to try to make a perfect tribute for you.

We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo in to a pet portrait.

You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.

Yes, of course if requested we will send you an email once your proof(s) are ready to be approved. You simple click on the link in the email and view your proof.

We offer unlimited revisions, however we do reserve the right to refuse unreasonable requests.

We offer the following sizes;

8x10 Canvas

8x8 Canvas

10x10 Canvas

12x12 Canvas

20x20 Canvas

12x16 Canvas

16x20 Canvas

Sorry but we can't offer to add things like accessories, extra background colors or extra bits to your chosen costume. We are very proud of our work and like to keep things uniform (pardon the pun!)

We can sometimes edit out tears, sleep and drool if you ask us but we cannot guarantee it. We cannot perform major edits such as opening a closed mouth or adding floppy ears.

However, if your pet is wearing some accessory in the original photo, we will always include it.

The same goes for collars - we do remove collars for almost all portraits but it's always best for those that show some neck that you provide a photo of your pet without a collar on.

Right now we can't change the background colors for you. If you have a very dark pet and are afraid they won't show up on a custom with a black background, we would generally advise selecting a different costume.

If you provide a black and white image we will change the portrait you selected to to be black and white to match your photo. Note that we do not colorize black and white images. If you supply a black and white image you will get a black and white portrait.

Delivery Estimates

CAN/US Orders: Most orders are generally produced and ready to ship within 5-10 days. This can increase to up to 20 during busy periods and sales periods. At checkout we offer two delivery methods, a 2-4 week delivery and a 1-3 week delivery option. As well as a 3-5 week option during busy periods. The 1-3 weeks option include queue jump, taking your order to the front of the queue for artwork creation (note: this is not always available as a shipping option). Generally you should use the delivery timeline as the expected delivery.

International Orders: Same as above for the production time. 5-10 days transit time for Canada, United Kingdom and Australia. Up to 10 working days transit time for Europe. Up to 21 working days transit time for rest of world.

You'll receive an email containing your tracking number once your order is ready to be shipped.

Usually yes, you will receive all items in one parcel. Sometimes one piece of art is completed a day or two before the other in the order. In these cases we ship out the completed artwork in one parcel and then send the other once it's ready.

Yes you will get a tracking number. We pride ourselves on outstanding customer support and total transparency about your order status. We'll email you your tracking number as soon as it's available.

We'll also send you ongoing email updates about where your parcel is. And we'll update you on the day it's due to be delivered!

If you haven't receive a tracking number after 14 days, please email us.

Usually once you've got your tracking number, your order will arrive within just a few days.

Please don't worry. Send us an email and we'll let you know exactly where your parcel is.

Yes, PixelPaw ships unique pet art to proud pet owners all over the world! No matter where you are, we can create you something incredibly special.

Please note that in these cases we cannot offer any compensation due to late delivery. Return to sender / shipping failure situations occur when the shipping address is incomplete or incorrect. If this is our fault we will reimburse you the shipping fee and re-send your parcel. If the customer provided the wrong information at checkout we are sadly unable to reimburse any costs, but of course will still re-ship your order once we receive a correct address from you.

If your order was returned to sender just reach out to us and we'll arrange to have it re-shipped. Most of the time we will ask for a new shipping address and/or contact number to ensure that it gets delivered successfully this time round.

As your order is 100% unique and custom made for you and your pet, we cannot offer refunds. If you have a problem with your final product, please email us and we'll do our best to make sure you're happy.

If you received an incorrect or damaged item, let us know and we'll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quick as we can.

We are dedicated to ensuring you're happy with the final product. If you don't like it for any reason, please reach out to our support team at support@pixelpaw.com and we'll do our best to help you.

If you're unhappy with the artwork specifically, we'll check to see if you submitted a photo that follows our photo tips. If you didn't follow our guides I'm afraid it's likely we can't help you. If you did follow the guide and it's clear we missed something, we'll correct it and send you a replacement.

Make sure you provide a clear, high quality photo of your pet taken in good lighting and at eye-level with your pet. We use the exact photo you submit during our design process. If the photo isn't high quality, your design might not be either.

Please contact us as soon as you notice the damage and/or defect. We will offer you a replacement and send it out to you as fast as we can.

We accept all cancellation requests made within 24 hours of placing the order, no questions asked.

Any cancellation request sent after this 24 hour window will be accepted at our discretion. If accepted, you will be subject to a 20% cancellation fee. This is because your artist will have been assigned and will have already spent time working on your artwork by this point.

Orders that have been sent to print cannot be cancelled under any circumstance.

You can contact us via email sales@pixelpaw.com , phone 403-835-6618 , or use the contact form on the .